Refund Policy
Last updated: September 2026
14-day money-back guarantee
Every RightWords purchase comes with a 14-day money-back guarantee. If you change your mind or you're not satisfied, you can request a full refund within 14 days of your order date — whether that's a one-off letter, a letter with situation pack, or a 30-day or 90-day all-access pass.
How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and look up your purchase, or contact us through the support email shown on your receipt and we'll help. Paddle's handling of refunds is described in Paddle's Refund Policy. You can also write to Christian Hood-Boyce (a sole trader) at 39 Field Street, Leicestershire, LE12 9AL, United Kingdom.
What happens after a refund
Once a refund is issued, access to the purchased document (or the access pass) is removed. Your account and the answers you entered remain available to you if you decide to purchase again.
Nothing renews
Access passes are a single payment. Nothing renews and no further payments are ever taken — your access simply ends after 30 or 90 days. If you are one of the customers still on an older monthly plan, you can cancel it at any time from your account page or the Paddle billing portal, and you keep access until the end of the period you've already paid for.
Your statutory rights
This policy is in addition to, and does not affect, your statutory rights under UK consumer law — including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.