Terms & Conditions

These terms are between you and Christian Hood-Boyce (a sole trader), trading as RightWords ("we", "us", "our"). By using RightWords you are contracting with Christian Hood-Boyce (a sole trader). Our business address is 39 Field Street, Leicestershire, LE12 9AL, United Kingdom, and you can contact us at support@rightwordsuk.app.

RightWords is a document-preparation service that helps employees in the UK organise workplace concerns and prepare professional correspondence — such as grievance letters, appeals and requests. We provide document preparation and general information only. We are not a law firm, do not provide legal advice or representation, and do not determine whether unlawful conduct has occurred. For advice about your specific situation you should consult a qualified professional, Acas, or Citizens Advice.

By continuing to use the service you agree to these terms. If you do not agree, please do not use the service. You must be at least 18 years old (or otherwise of legal age) to create an account and make a purchase.

You are responsible for keeping your sign-in credentials confidential and for all activity under your account. You must provide accurate information and keep it up to date.

You must not misuse the service. In particular, you must not:

• Use the service for anything unlawful, fraudulent or deceptive, including spam.
• Submit content that infringes anyone else's intellectual property or other rights.
• Interfere with the security or operation of the service — including introducing malware, probing or testing vulnerabilities, or scraping the service.
• Reverse engineer the service, resell or redistribute it, or circumvent technical limits.
• Generate documents intended to mislead, harass or defame any person.

You retain ownership of the information you enter. You grant us a limited licence to host and process it solely to provide the service to you. We own the service itself — including the software, templates, document structures and RightWords branding — and all intellectual property in it.

We grant you a limited, non-exclusive, non-transferable right to use the service and the documents you purchase for your own personal use within the plan you selected.

Documents are generated from the information you provide, combined with approved templates and general information. You are responsible for checking your document carefully before sending it, for the accuracy of the facts you enter, and for how you use the document. General information we present (for example about time limits or processes) may change as the law changes and is not a substitute for advice on your specific circumstances.

Prices for the UK service are shown and charged in pounds sterling (GBP), and prices for the US service in US dollars (USD). The price on our pricing page and at checkout is what you pay, apart from any VAT or sales tax shown before you confirm. Every purchase is a one-off payment: a single document, or a 30-day or 90-day all-access pass that ends by itself and does not renew. A small number of customers remain on older subscription plans they bought previously, and those continue on their original terms until cancelled.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Payment, billing, taxes, cancellation and refund mechanics are governed by Paddle's Buyer Terms together with our Refund Policy. You can cancel a subscription at any time; you keep access until the end of the period you have paid for, and no further payments are taken.

We work hard to keep the service available, but we do not guarantee uninterrupted or error-free performance, and we may suspend the service for maintenance or reasons beyond our reasonable control.

We may suspend or terminate your access if you materially breach these terms, fail to pay, present a security or fraud risk, or repeatedly or seriously violate these terms. If your access ends, your right to use the service ends immediately; where reasonably practicable we will give you an opportunity to download your documents before deletion.

Nothing in these terms excludes or limits any rights you have under UK consumer law that cannot lawfully be excluded or limited. If anything here conflicts with those rights, your legal rights come first.

We will provide the service to you with reasonable care and skill. RightWords provides document preparation and general information only. RightWords is not a law firm and does not provide legal advice or legal representation.

You are responsible for making sure the factual information you give us is accurate and complete, and for reviewing any document we prepare before you send it to anyone. Please read it in full and correct anything that is wrong or missing.

We cannot and do not guarantee any particular response from your employer, or any particular legal, settlement or tribunal outcome. General information on this site can become out of date as legislation, regulations and official guidance change.

We are not responsible for losses caused solely by inaccurate or incomplete information you supply to us. Subject always to applicable consumer law, and except where limiting liability would be unlawful, our total liability to you in connection with the service is limited to the fees you paid us in the 12 months before the claim.

Nothing in these terms excludes or limits our liability for fraud or fraudulent misrepresentation, for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be excluded or limited.

If something has gone wrong, please tell us. Email support@rightwordsuk.app with your account email address and a short description of the problem.

We will acknowledge your complaint and work to resolve it within a reasonable period, keeping you updated while we look into it.

Where a complaint concerns payment, billing or a refund, Paddle acts as the merchant of record and handles those mechanics — see our Refund Policy. We will still help you get it sorted.

Using our complaints process does not affect your statutory consumer rights.

You may not transfer your rights under these terms without our consent; we may transfer ours as part of a merger, acquisition or sale of the business. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in your own part of the UK.